Why Agile Belongs in Business Process
A regional logistics team once swapped a rigid invoice routing rulebook for two-week sprints and simple demos. Within a month, they cut rework by half and reclaimed hours weekly, not by heroics, but by listening, iterating, and refining one small bottleneck at a time.
Why Agile Belongs in Business Process
When process teams translate customer pain into user stories, clarity emerges. Journey maps reveal handoffs that previously hid in email threads. Align your improvements to a single value hypothesis per sprint, and invite customers to react early, before inefficiency ossifies.